Customer Satisfaction Program™ (CSP)

"Invasion of the Ring Snatchers"

Losing your class ring can be a traumatic experience; replacing one should be as painless as possible. Our Customer Satisfaction Program ™ (CSP) is designed to do just that. If your Herff Jones custom class ring is lost or stolen, we'll help you obtain a duplicate ring for a fraction of the original cost.

The Customer Satisfaction Program ™ is effective based on the terms and conditions in place at the time of purchase.

• For rings purchased July 1, 2002 - June 30, 2006, the CSP is in effect for four years from the date of purchase.
  
  
• For rings purchased on or after July 1, 2006, the CSP is in effect for six years from the date of purchase.
  

The program covers your original ring and has a one-time use policy.

Certain terms and conditions apply.

Submit a CSP Claim
If your Herff Jones high school class ring has been lost or stolen within the specified terms of the program, click the above link to contact our CSP department.

Herff Jones Full Lifetime Warranty
If you require an adjustment or repair to your Herff Jones high school class ring, click the above link for warranty information.

Questions regarding the Customer Satisfaction Program (CSP): Click here to send an e-mail to the CSP department.